Cancellation and Refund

Cancellation and Refund Policies

1. Cancellation Process

Order Cancellation: A customer can cancel an order based on the merchant’s cancellation policy. Typically, if the order is in a refundable state, customers can request cancellation directly through the merchant’s platform or customer support.

Eligibility for Cancellation: The eligibility of cancellation depends on the timing of the request and the specific merchant's policy regarding cancellations. Some merchants may not allow cancellations for certain services or after a certain time frame.

2. Refund Request

Initiating a Refund: A refund request can be made if a transaction is canceled. The refund process is handled by the merchant, who verifies the request and processes the refund based on their own refund policy.

Refund Types:

Full Refund: If the entire payment is canceled, a full refund is initiated.

Partial Refund: In cases where only part of the order is canceled, a partial refund will be processed.

3. Refund Processing

Timeframe for Refund: Refunds typically take 5-7 business days to process, depending on the payment method used by the customer.

Payment Method for Refunds: Refunds are issued to the same payment method used for the original transaction. For example, a credit card transaction will have the refund credited to the same card.

4. Chargebacks and Disputes

Chargebacks: A customer may file a chargeback if they believe a transaction was unauthorized or if they did not receive the product or service they paid for. The chargeback process involves the customer’s bank or card issuer investigating the claim.

Merchant Response to Chargebacks: Merchants may need to provide documentation or evidence to contest a chargeback through the payment system.

5. Refund Fees

Generally, there is no fee for processing refunds, but transaction fees applied at the time of payment are usually non-refundable.

6. Common Scenarios for Refunds

Duplicate Transactions: If a customer is charged more than once for the same transaction, they can request a refund for the extra charge.

Failed Transactions: If a transaction fails but the customer is still charged, a refund request can be initiated once the issue is verified.

Product/Service Issues: If the customer faces issues with the product or service (e.g., defective goods or incorrect services), a refund may be processed according to the merchant’s refund policy.

For any refund-related inquiries, feel free to reach out to us at admin@agniseeds.com.