Cancellation and Refund

Cancellation and Refund Policy

Cancellation:

Customers may cancel their order within 6 hours of placing it. To cancel an order, please contact us immediately at admin@agniseeds.com with your order details. Orders canceled within this time frame will receive a full refund.

Refunds:

If you wish to return an item for a refund, please adhere to the following guidelines:

Eligibility Criteria:

• Your item must be unused and in the same condition as you received it, in its original packaging.
• You must provide the receipt or proof of purchase.
• The request for a refund must be made within 7 days after receiving your item.

Initiating a Refund: To request a refund, please contact us at admin@agniseeds.com. Once your request is accepted, we'll provide you with a return shipping label and instructions on where to send your package. Items returned without prior authorization will not be accepted.

Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue and resolve it.

Exceptions/Non-Refundable Items: Certain items cannot be refunded, including perishable goods (such as live plants), custom products (such as special orders or personalized items), items sold during offer periods, sale items, or gift cards.

Refund Process: Once we receive and inspect your return, we'll notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any refund-related inquiries, feel free to reach out to us at admin@agniseeds.com.